Bell is committed to compliance with all national UK laws in respect of personal and sensitive data, and to protecting the rights and privacy of individuals. E-mail messages and any files transmitted with them are strictly confidential and intended solely for the use of the individual or entity to whom they are addressed. Bell is registered as a Data Controller with the Information Commissioner’s Office, to access further information about our Policy, please see below.

If you are not the named addressee of an e-mail you should not disseminate, distribute or copy it. Please notify the sender immediately by e-mail if you have received an e-mail by mistake and delete it from your system. Please note that any views or opinions presented in e-mails are solely those of the author and do not necessarily represent those of the organisation. Finally, the recipient should check this e-mail and any attachments for the presence of viruses. We accept no liability for any damage caused by any virus transmitted by this e-mail.

Bell Educational Services Limited, known as ‘Bell’ is committed to processing your data fairly and lawfully. This privacy policy explains how we use any information we collect about you or your child when you engage with us.

Any reference to ‘your data’ includes any data collected on those attending our Young Learner courses, and so may be your child. It also includes Bell employees and, other individuals Bell engages with.

What information do we collect about you?

We collect information about you when you book onto one of our courses or engage you in employment. Information is also collected when you submit an enquiry either through our website (bellenglish.com), directly by email, or if we meet you at an event. Website usage information is collected using cookies.

We will only collect information necessary to your relationship with Bell and will retain this data for no longer than is necessary for its intended purpose or until you request otherwise.

How will we use the information about you?

We collect information about you to process your booking, manage your account throughout this process and your time at Bell. With your permission we will occasionally contact you following your time with Bell, with offers on our products and services we think may be of interest to you.

Information gathered from your usage of our website will be used for internal analytics to inform how we can improve the website for the benefit of the customer journey.

We will only share your information with third parties that are necessary during your time with Bell. Bell will never share your information for marketing purposes with companies outside Bell.

Marketing

We would like to occasionally send you information on our products and services which may be of interest to you. If you have consented to receive marketing, you can opt-out at any time.

If you no longer wish to be contacted for marketing purposes you can do so through the unsubscribe link on our emails, or by emailing enquiries@bellenglish.com. Where you do opt-out of communications from us, we will retain your information to ensure we do not contact you in the future, while still maintaining a record of your academic achievements with Bell.

Access to your information and correction

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email dpo@bellenglish.com or write to us at Bell, Red Cross Lane, Cambridge, CB2 0QU, and Bell will aim to respond within 40 days. We may make a small charge for this service

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other websites

If our website contains links to other websites, we are not responsible for its content. This privacy policy only applies to our website only, so you should ensure you read their privacy policy.

Changes to our privacy policy

We will keep our privacy policy updated and under regular review and will place any updates on this webpage. This privacy policy was last updated 17 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold on you, please contact us by email dpo@bellenglish.com or write to us, Bell Educational Services Ltd, 1 Red Cross Lane, Cambridge, CB2 0QU

This Cookie policy describes the technologies “Bell Educational Services Ltd” (“we”) use on the site www.bellenglish.com (“the Site”) to collect information that helps us improve your online experience. In this Cookie Policy, we refer to these technologies, which include cookies, pixels, web beacons and gifs, collectively as cookies. This policy explains the different types of cookies used on the Site and how you can control them. We may change this Cookie Policy at any time.

Please take a look at the last effective date at the bottom of this page to see when this Cookie Policy was last revised. Any changes in this Policy will become effective when we make the revised Cookie Policy available on or through the Site. Any personal information that we collect through the use of cookies is obtained through transparent notice to you and through your consent. Where applicable, we provide you with the opportunity to opt out. The policy also explains how Cookies enable our website to function properly and why you may not be able to experience the full functionality of the site if you disable use of cookies. Our Cookie Policy should be read alongside, and in addition to, our Privacy Policy.

We hope that this Cookie Policy helps you understand, and feel more confident about, our use of cookies.

1. Cookies we use on our Website – www.bellenglish.com

This website uses cookies to provide a better user experience when a user visits the site and in order to improve the functionalities of the site.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (e.g. by remembering your user preferences).

Cookies are mainly used to ensure the proper or efficient functioning of the website and to provide the operator of the website with information. Cookies provide a number of functions. For example, they allow users to move better among different pages, save the user’s settings and generally improve the user’s user experience.

What types of cookies are used on this website?

The type of cookies that are used in connection with this website can be categorised into four types:

“strictly necessary cookies”,

“functionality cookies”,

“performance cookies”,

“marketing cookies”.

The more detailed explanation below provides further information for each category and also contains information on the purpose of each cookie placed on this website.

Strictly necessary Cookies

Are required, without these we are unable to provide users with the website content.

Functional Cookies

In some circumstances, we may use functionality cookies. Functionality cookies allow us to remember the choices you make on our Site and to provide enhanced and more personalized features, such as customising a certain webpage, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog. All of these features help us to improve your visit to the Site and without these cookies the services on our site may not work correctly.

Performance Cookies

Performance cookies, which are sometimes called analytics cookies, collect information about your use of this Site and enable us to improve the way it works. For example, performance cookies show us which are the most frequently visited pages on the Site, allow us to see the overall patterns of usage on the Site, help us record any difficulties you have with the Site and show us whether our advertising is effective or not.

Marketing cookies

Collect information about your / the sites’ user behaviour to show you relevant ads on third-party websites and apps.

2. What data is collected through cookies?

The following data may be collected using cookies:

• IP address
• Unique user and session information (anonymously by assigning a randomly generated number to identify unique visitors
• Date, time stamp
• Time zone difference to Greenwich Mean Time (GMT)
• Specific content (webpage) of the query
• Access status/HTTP status code
• Quantity of data transferred in each case
• Website that is the source of the query and the pages visited in anonymous form
• Browser
• Operating system and its interface
• Online identifiers, including cookie identifiers
• Device identifiers
• Language and version of the browser software

3. How do I control cookies?

When you visit our website for the first time, you will be informed via our cookie banner which cookies are absolutely necessary for the operation of the website. You can also use the cookie banner to select which cookies, tracking tools and (re)marketing tools can be used based on your visit to our website.

This functionality requires the use of a cookie, which is stored on your end device for the duration of one year, unless you delete it beforehand through your browser settings (legal basis is our legitimate interest (Art. 6 para. 1 sentence 1 lit f. GDPR) in proof of the cookie selection you have made).

If you agree via the cookie banner that further cookies, tracking tools and (re)marketing tools may be activated, the processing of your personal data in this regard is based on your consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

Users have the right to accept or reject the storage of cookies on their device. Users can exercise this right at any time by changing the settings in their browser according to their wishes. However, after disabling cookies, the user may not be able to use all interactive features of the site.

Most browsers provide instructions for adjusting cookie settings. The cookie settings can usually be found under the “Settings” menu item of the browser.

Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

4. Google Services

We use the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA (“Google”) described below.

As there is the UK Data Bridge Extension to the EU-US Data Privacy Framework and Google LLC are a company which has become certified to this data standard we rely on this mechanism for GDPR compliance in accordance with Art. 46 para. 2 lit. f. GDPR.

Basic information on the processing of your personal data by Google can be found here: https://policies.google.com/privacy?hl=en

You can deactivate personalised advertising from Google: https://adssettings.google.com/anonymoushl=en&sig=ACi0TCie_PP0WXzD2NDiHGJny9ca0PSQVyMysgnxws0C7Hxy7edd8F9O3gyme7JNE3bplGpLmt8pU3iFPJYnpIHlEL7FSn5hXWg8EhEQAbCywX-v9nEW3M

You can disable personalised advertising on a device-by-device basis: (https://support.google.com/ads/answer/1660762?hl=en-GB#mob)

4.1. Google Enhanced Conversions

This technology is based neither on cookies nor on pixels. When you use our website and are redirected by a Google ad, we send a hashed identifier and information about possible purchases to Google. Google will use this information only to understand which ad you clicked, to measure the success of certain ads and to provide us with this information in aggregate form. In particular, Google will not use the data to serve targeted ads to you or to other users, or store or use the data for any other purpose. We transmit this data on the basis of our legitimate interest in controlling our marketing activities.

4.2. Google Tag Manager

We use the Tag Manager from Google LLC., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA (“Google”). Tags are the IDs of data elements. Tracking pixels from the third-party providers named here are loaded on the websites. The Tag Manager tool itself (which implements the tags) is a cookie-free domain and does not record personal data. The tool ensures that other tags are triggered, which in turn may record data.

However, Google Tag Manager does not access this data. Further information is available here: https://support.google.com/tagmanager/answer/6102821?hl=en

5. YouTube

We embed videos from our official YouTube channel. When you press play YouTube may set cookies to enable the video to play and maintain the security of its service.

If you have a YouTube account and are logged in, YouTube may set cookies for analytics and advertising purposes and collect data linked to your YouTube account when you visit a page containing a YouTube video. For more information, see https://policies.google.com/privacy?hl=en

6. Social Networks

You can also find us on the social networks of external companies such as X, Instagram or Facebook. You must be registered and logged into the respective social network to use it. Please note that when using a social network, the respective company’s terms of use and data protection conditions, over which we have no control, apply.

Icons from social networks which we have included on our careers site function solely as links, i.e. you can access the respective social network via our website.

No data transfer occurs as a result of these icons being displayed.

7. Legal Basis

The legal basis for the use of these cookies is Article 6 (1) lit. b) of the General Data Protection Regulation (GDPR), insofar as they are necessary for the use of our website and the functions you have accessed. Otherwise, we use cookies on the basis of your consent. You can revoke your consent at any time via our Change settings.

8. Contact

If you have any questions or comments regarding this Cookie Policy, please send an e-mail to dpo@bellenglish.com

Changes to our privacy policy
We will keep our privacy policy updated and under regular review and will place any updates on this webpage. This privacy policy was last updated 28th November 2024.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold on you, by email dpo@bellenglish.com or write to us, Bell, Red Cross Lane, Cambridge, CB2 0QU

For Article 27 GDPR purposes we have an EU Representative, in the EU which can be contacted for any EU customers’ data protection questions or queries about our EU data processing activities:

Contact Name: Rickert Law

Email address: art-27-rep-bell@rickert.law

Address: Rickert Rechtsanwaltsgesellschaft mbH, Colmantstraße 15, 53115 Bonn, Germany

Article 17 of the General Data Protection Regulations (GDPR) “The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay….”

Someone may decide that, for whatever reason, they believe the Bell is processing data about them that they don’t want us to, or that that think we shouldn’t be. GDPR provides the right to ask the Bell to delete personal data in some circumstances.

This ‘right to be forgotten’ as it is also known, is not an absolute right, meaning that it might not be possible or required in all situations.

When does it apply?

The right to erasure does not provide an absolute right to have data erased. Under the GDPR, data subjects have the right to have their data erased in the following situations:

• the personal data is no longer necessary in relation to the purpose for which it was originally collected;
• the processing is based on consent and this consent is withdrawn (and there is no other legal ground for the processing);
• the data subject objects to the processing and there are no overriding legitimate grounds for the processing;
• the personal data was unlawfully collected;
• the personal data has to be erased in order to comply with a legal obligation; and
• Under the GDPR, the right to erasure exists if one or more of the limitative grounds above apply.

When doesn’t it apply?

The Bell can refuse to comply with a request for erasure where the personal data is processed for the following reasons:

• to exercise the right of freedom of expression and information;
• to comply with a legal obligation for the performance of a public interest task or exercise of official authority.
  for public health purposes in the public interest;
• archiving purposes in the public interest, scientific research historical research or statistical purposes; or
  the exercise or defence of legal claims.
• Without any undue delay and certainly no longer than a month from the date of request.

Can timescales be extended?

Yes – if the request is complicated, we can extend for a further two months, but we will let you know if this is the case within the original timescale

Is there a fee?

In most cases we can not charge a fee to comply with a request for erasure.

However, we can charge a “reasonable fee” for the administrative costs of complying with the request if it is “manifestly unfounded or excessive”. We will base the reasonable fee on the administrative costs of complying with the request.

If we decide to charge a fee we will contact you promptly and inform you. We do not need to comply with the request until we have received the fee.

Alternatively, we can refuse to comply with a “manifestly unfounded or excessive request”.

What if the Business doesn’t comply?

If the Bell fails to provide a response to your satisfaction, you should raise complaint with the Bell Data Protection Officer dpo@bellenglish.com

If you remain dissatisfied, you may request the ICO to undertake the judicial review:

If the ICO does not agree with the Bell, this may result in us being instructed to make the rectification as originally requested, either in full or in part. We will do this within one month of the ICO notifying us.

If the ICO agrees with the Bell, the note will remain on your account but no further action will be taken and no changes will be made to the data.

How do I request for erasure of data?

You may submit a request for erasure to any member of staff in a number of different ways, including via telephone or in person, but for it to be considered a valid request, it must be clear what data you are requesting

We would encourage you to submit a request in writing wherever possible as this will be as much for your own befit as ours, as it will:

• Provide a clear audit trail as to when you submitted your request.
• Ensure that both you and the Bell have a clear record of what you have requested.
• Requests should clearly state what data you are requesting to be erased along with why you believe it should be erased. If it is unclear what you are requesting, you will be asked to clarify.

Requests can also be submitted to the Bell Data Protection Officer: dpo@bellenglish.com

Proof of Identity

To make sure that someone doesn’t request us to erase your data illegally, we will ask for proof of your identity. Acceptable proof of identity shall be any of:

• A copy of Photographic ID such as passport, driving licence or Student ID
• Birth Certificate
• Two utility bills or bank statements (with redacted transactions) containing a full address of less than 3 month sold
• Please note that originals are not required, but can be scanned and sent in via email or they will be copied if presented in person